Help & advice

Register to use Electronic Advice of Sale

Register for the Electronic Advice of Sale (EAS2) system.

Bills and charges

Be informed about our water use and service charges, how we bill a property and other helpful tips for property managers and landlords.

Reasons for high bill

Has your tenant received a higher than usual bill? Here are some common causes and what they can do to reduce their water use.

Removing an obstruction for meter renewal

In preparation for your meter renewal, use our online form to indicate whether you've cleared an obstruction to your meter, or book a time to provide us with access.

Moving to WA

Making the move to WA? From getting your first water bill to knowing when to water, here’s some helpful information to make your move easier

Please confirm your subscription

Help with paying your bill

Explore our financial support options for homes and businesses, including flexible payment arrangements, bill extensions and other financial assistance programs.

Access to past bills

View your billing history within your online account. Or use our property rates search to find the info you need for your rental property at tax time.